Pascal Turmel
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Última actividad de Pascal Turmel-
Pascal Turmel creó una publicación,
Could we use Zendesk GenAI for Guide to expand and format as per an existing an article template created for KB article?
I would like the enhance Zendesk AI functionality to go a bit further and have the ability to leverage an existing article template for our KB? Is this possible or already on a PM roadmap?
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Pascal Turmel hizo un comentario,
Please list of the media types allowed in this article. How are we supposed to figure this out apart from trial and error? Thanks
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Pascal Turmel hizo un comentario,
Same as above. How we can test this feature?
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Pascal Turmel hizo un comentario,
Same reasons as previous Customers commenting here. Bookmarks is the only way for us to massage the data (and outliers etc..) through filtering behind the scene and avoid reselecting filter criteri...
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Pascal Turmel hizo un comentario,
Same here. Our business case is that we have Private Groups to deal with Gov agencies tickets. Our Triage team (who has no access to Private groups) does the rest and deal with suspended queue whic...
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Pascal Turmel hizo un comentario,
Hello Zendesk, I took a look a Custom Roles which I am familiar with and was not able to see how we can restrict some Orgs ticket and user view to only certain agents (However, the opposite “aka to...
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Pascal Turmel hizo un comentario,
Same here. We return from PTO to find out that our SF App has been disabled after Customers complaining that they were not set up correctly... No notification or log to notify us. We now need to ba...
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Pascal Turmel hizo un comentario,
Same here. We also spoke with our CSM and AM. In the light of the Covid19 and increased need for collaboration, can this enhancement request be prioritized higher up? A significant number of very l...