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Kok Cheong Khoo's Avatar

Kok Cheong Khoo

Incorporación 17 abr 2021

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Última actividad 25 oct 2021

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RESUMEN DE LA ACTIVIDAD

Última actividad de Kok Cheong Khoo

Kok Cheong Khoo hizo un comentario,

ComentarioEnd-user guide for Help Center

Hi Zendesk team,

For the "Tracking your organization's support requests", I was not able to see the [Request] menu. How do I make this menu appear?

I only can see the [Requests] menu when I clicked on the link from the ticket response (e.g. https://aabbcc.zendesk.com/hc/requests/1001 but only see this ticket. I want to see all my requested tickets when I select [My activities].

I log in with an End-user account. (There is no difference even login with Admin account). Kindly advise if I have to make any setting change?

 

Thanks.

KC

Ver comentario · Publicado 22 feb 2021 · Kok Cheong Khoo

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Kok Cheong Khoo hizo un comentario,

ComentarioPublishing and sharing dashboards

Hi Support Team,

I am using Zendesk Support Professional and would like to share my dashboard with Light Agents. However, after I had set the Explore Default Role as "Viewer" and shared the dashboard to the Light Agents, they are not able to see the dashboard (showed blank page).

Can you advise me?

Ver comentario · Publicado 05 ene 2021 · Kok Cheong Khoo

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