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Jean Smith

Incorporación 16 abr 2021

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Última actividad 22 oct 2021

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Última actividad de Jean Smith

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Comentario de la comunidad Feedback - Ticketing system (Support)

We have also experienced this same thing.  We received an increase in Bad ratings in Q4. Upon checking, multiple customers stated they did not submit a Bad rating.  One customer stated they auto filter those emails into a separate email folder and that mail was still in an unread state.  Is Zendesk looking into this?  Once we miss the small window to have a customer change their response, there is no way to correct.  

Ver comentario · Publicado 09 ene 2020 · Jean Smith

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