Megan Romero Envoy

1. Guide
2. ...
3. Setting up Zendesk Guide
4. Enabling search across multiple help centers

Thank you, Dane.  If I am searching from Brand A help center, and my search returns an article from Brand B... will the article in Brand B only display to me if I am in the user segment that is all...

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• Megan Romero Envoy
• Creación 29 de marzo de 2023 15:58
• 2 votos

1. Guide
2. ...
3. Setting up Zendesk Guide
4. Enabling search across multiple help centers

Will user segment permissions be respected across the brands?   

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• Megan Romero Envoy
• Creación 22 de febrero de 2023 23:21
• 0 votos

1. Objects and rules
2. ...
3. Workflow recipes and best practices
4. Workflow recipe: Sending automated ticket reminders to customers

Shouldn't there also be a trigger to remove these bump tags from follow-up tickets and not just when these tickets are re-opened? I would think that you wouldn't want the follow-up tickets to start...

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• Megan Romero Envoy
• Creación 19 de febrero de 2021 14:52
• 0 votos