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Jean Cesar Martinez

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Última actividad de Jean Cesar Martinez
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    Jean Cesar Martinez hizo un comentario,

    Hi!Let's say we have two Brands, therefore two HelpCenters and therefore two separate TicketForm; one for each HelpCenter. If for some reason a customer submits a ticket using the incorrect helpcen...

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    Jean Cesar Martinez hizo un comentario,

    Hi @.... Yes. The way I see it is: Pending - Agent is waiting for the customer's reply. (i.e. pending for user response) Open - Customer is waiting for the Agent's reply. On-hold - is like an i...

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    Jean Cesar Martinez hizo un comentario,

    These are the requirements:1) A way to restrict queries to the users that created them. 2) Users should have the ability to share the query with other users if they want. It is a problem for users ...

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    Jean Cesar Martinez hizo un comentario,

    I agree with Teresa. CSAT usually measures the customer experience for a particular support request that could have gone through different support agents. An agent could get scores (negative or pos...