Jay Kelley

1. Comunidad
2. Feedback - Voice (Talk)
3. Zendesk Talk: Allow Reporting on Agent Availability

I need to be able to pull historical availability to understand staff levels, when I need to add staff or eliminate staff.  Historical availability/occupancy is something I've always used for perfo...

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• Jay Kelley
• Creación 18 de septiembre de 2019 13:37
• 3 votos

1. Comunidad
2. Feedback - Reporting and analytics (Explore)
3. SLA Reporting at Agent level

I would agree.  This would be an important metric to improve staff performance.

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• Jay Kelley
• Creación 18 de septiembre de 2019 13:33
• 0 votos