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ZendeskMCM

Incorporación 17 abr 2021

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Última actividad 26 sept 2023

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15

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2

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8

RESUMEN DE LA ACTIVIDAD

Última actividad de ZendeskMCM

ZendeskMCM hizo un comentario,

ComentarioSpam and suspended tickets

I have the same situation as Caroline and Mark
My organization has confidential information.
Does Zendesk have any plans to grant access to suspended tickets without requiring agents to see private groups?

Regards!!

Ver comentario · Publicado 12 jul 2023 · ZendeskMCM

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ZendeskMCM hizo un comentario,

ComentarioSpam and suspended tickets

Hi

I need the following combination:
A role with access to view suspended tickets but It can't see private group tickets,
Is this possible??

Ver comentario · Publicado 23 feb 2023 · ZendeskMCM

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ZendeskMCM hizo un comentario,

ComentarioAspectos básicos de los agentes IA

Buena tarde

¿Se puede usar Answer Bot en un Sandbox?

Ver comentario · Publicado 24 oct 2022 · ZendeskMCM

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ZendeskMCM hizo un comentario,

ComentarioUsing Built by Zendesk apps

When I clon a olved ticket, the app automatically close the cloned ticket. I mark the option "automatically open tickets after the creation" but isn't work, can you help me??

Ver comentario · Publicado 15 mar 2022 · ZendeskMCM

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ZendeskMCM hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Nice Work Around @.... Thats what we need.

Ver comentario · Publicado 03 sept 2020 · ZendeskMCM

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