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Shawn Amsberry's Avatar

Shawn Amsberry

Incorporación 16 abr 2021

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Última actividad 30 jun 2022

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RESUMEN DE LA ACTIVIDAD

Última actividad de Shawn Amsberry

Shawn Amsberry hizo un comentario,

ComentarioUsing themes and customizing your Help Center

I'm successfully able to autofill only one custom field in a ticket form using the script.js file.  My method is:
if(ticketForm == 7386956538260) {
$('.form-field.request_subject').hide(); // Hide subject
//Auto-fill fields//
$('#request_subject').val('Agency/Application SPOC change request');
$('#request_custom_fields_21608582').val('zendesk_assistance');
$('#request_custom_fields_21626618').val('User_Management_incl_Permissions_ID_Req_/_Passwd_Reset_etc');
$('#request_custom_fileds_21617267').val('Zendesk_Support_Portal');
}

My subject, a standard field, and field 21608582, a custom field, are auto-filling successfully.  The other two fields are not auto filling.  

Any insight?

Shawn A.

Ver comentario · Publicado 30 jun 2022 · Shawn Amsberry

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Shawn Amsberry hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

At the Oregon E-Government Program we see the same thing.  Very similar circumstances where the vast majority of our end users are state employees of various agencies.  Some of those have malware checkers that cause the feedback to go bad without any action from the actual requester.  Maybe just changing the order of the feedback links on the satisfaction survey email?  I don't know but it causes inconsistencies in our data too.

 

Ver comentario · Publicado 09 mar 2022 · Shawn Amsberry

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Shawn Amsberry hizo un comentario,

ComentarioUsing themes and customizing your Help Center

Is it possible to autofill a field that is a dropdown menu field?  Or does that only work for text entry fields?  I can successfully hide fields on various forms and autofill text fields like the subject and description, but I have not been successful with drop menus.

Thanks!

Ver comentario · Publicado 26 ene 2022 · Shawn Amsberry

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Shawn Amsberry hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Another vote of support for this kind of functionality.

We would use it quite a bit at the Oregon E-Government Program.

Thanks

Ver comentario · Publicado 11 ago 2020 · Shawn Amsberry

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