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Adam Prince

Incorporación 16 abr 2021

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Última actividad 06 may 2022

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Última actividad de Adam Prince

Adam Prince hizo un comentario,

ComentarioWeb Widget (Classic) documentation

We have SLAs tied to assigned Priority values, we can make that an available field in the form shown through the Web Widget?

Ver comentario · Publicado 18 mar 2022 · Adam Prince

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Adam Prince hizo un comentario,

ComentarioTeam members and groups

HI @...,

Thanks for that quick reply! To be clear, this workflow would be for when new tickets comes in from a specific Organization, we'd like a trigger to send a notification to OTHERS at that same Organization, not necessarily the people submitting the ticket. Is that doable following steps on that article?

-Adam

Ver comentario · Publicado 24 jun 2021 · Adam Prince

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Adam Prince hizo un comentario,

ComentarioTeam members and groups

Hi!

Is there a way to create a Group of End Users? Essentially, we're trying to create a trigger to go to a set of higher up client contacts for new Urgent priority tickets that come through from that same client.

Thanks!

Ver comentario · Publicado 23 jun 2021 · Adam Prince

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Adam Prince hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Yep, same, would be great to allow for hyperlinking within a ticket form! We've worked around the issue, but using a link in the respective fields' descriptions and shortened them using a link shortening tool, but a way to hyperlink standard text would be great!

Ver comentario · Publicado 05 oct 2020 · Adam Prince

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