Mike Martello

You tell 'em, Customer Care Service Account! Power to the admins!

It looks like the new Team Members page doesn't let you search for an agent; you have to scroll through alphabetically to find who you're looking for. That's not really practical when you have 31 pages of agents, as we do. We were told months ago that the improved Admin Center would have a way to search for agents since flipping back and forth between tabs is also impractical and time consuming. Hopefully this agent search feature is still coming?

@... I wrote some custom code for our help center literally the evening before seeing this article. While it was a waste of my own time (lol/sob) it may be helpful for you or anyone not using v2 of the help center.

DISCLAIMER: I am more of a JavaScript/jQuery hobbyist than a developer, so use at your own risk. :)

Adding the below snippet will allow you to pre-fill fields using links like this:

https://example.zendesk.com/hc/en-us/requests/new?ticket_form_id=123&fields=request_custom_fields_456,tag1|request_custom_fields_789,tag2

Just swap 123 for your form ID, 456 and 789 for your custom ticket field IDs you want filled out, and tag1 and tag2 for the tags associated with the options you want selected for those fields. This format should work for any number of fields you wish to add, whether it's one or 10.

I wrote this specifically for drop-down custom fields, but you could likely adapt the script for other field types.

Anyways, here's the script you'd want to add to your new_request_page.hbs template:

For those new to jQuery, you should also make sure your page is set up to utilize jQuery by adding something like this: