Simon
Zendesk consultant with 3+ years experience with the entire Zendesk product portfolio, from small scaleups to major enterprise clients
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Última actividad de Simon-
Simon hizo un comentario,
It is unclear to me, what is covered in the "Agent engagement ratio" metric. What is considered to be "Knowledge or Knowledge Capture app activity"? More specifically, we want to know if it include...
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Simon creó una publicación,
Placeholders in Content Blocks
Feature Request Summary: It would be really beneficial to have some sort of placeholders available in Content Blocks. Description/Use Cases: Similar to the placeholders that are used in Zendesk...
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Simon hizo un comentario,
We really need the option to filter for multiple groups or brands simultaneously. In a multi-brand setup, the live dashboards are nearly useless because we want to have the option to make several l...
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Simon hizo un comentario,
We really need the option to filter for multiple groups or brands simultaneously. In a multi-brand setup, the live dashboards are nearly useless because we want to have the option to make several l...
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Simon hizo un comentario,
We really need the option to filter for multiple groups or brands simultaneously. In a multi-brand setup, the live dashboards are nearly useless because we want to have the option to make several l...
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Simon hizo un comentario,
Hey Dane Reporting on metadata for Messaging tickets seems a bit foolish only to be done by using Events API, and not just directly in Explore - or am I missing something? One of many use cases cou...
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Simon hizo un comentario,
Thank you Jonathan Aniano for taking the time to address the various concerns posted as comments on the Announcement article. I don't feel the need to create a considerable comment here regarding a...
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Simon hizo un comentario,
The 1000 MAU is ridiculously low for our instance, and I'd imagine most other accounts - this is really not well seen from my organisations' point of view..
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Simon hizo un comentario,
Hey Amisha Sharma In relation to your pinned comment, and the functionality to come: 1. To us it makes sense making it available on all channel, to carry over drafts from private to public. 2. To u...
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Simon hizo un comentario,
Stephen Hamilton it is actually now possible to clone an entire bot/flow. Dane perhaps the content team should mark this post as solved, since the requested feature has been delivered :-)