Búsquedas recientes


No hay búsquedas recientes

Joe Vita's Avatar

Joe Vita

Incorporación 15 abr 2021

·

Última actividad 27 oct 2021

Seguimientos

0

Seguidor

1

Actividad total

20

Votos

15

Suscripciones

0

RESUMEN DE LA ACTIVIDAD

Última actividad de Joe Vita

Joe Vita hizo un comentario,

ComentarioViews, ticket status, and ticket fields

Considering that email is one of the foundational channels of Zendesk, this seems like a huge miss and should be easy to fix. Workarounds are fine as a temporary solution, but I can't go back and tag closed tickets so that doesn't work.

Ver comentario · Publicado 24 jun 2021 · Joe Vita

0

Seguidores

13

Votos

0

Comentarios


Joe Vita hizo un comentario,

ComentarioAccounts and billing

Is email the only way to get updates? Other services offer Slack integration, webhooks and more

Ver comentario · Publicado 10 jun 2021 · Joe Vita

0

Seguidores

3

Votos

0

Comentarios


Joe Vita hizo un comentario,

ComentarioUsing Built by Zendesk apps

This app should be included as standard functionality. All of its features are offered by similar SaaS companies included in the base products.

Ver comentario · Publicado 14 abr 2021 · Joe Vita

0

Seguidores

5

Votos

0

Comentarios


Joe Vita creó una publicación,

Publicación Feedback - Ticketing system (Support)

I'd like to know if we can get more information in the change requester view. We have a lot of customers with similar names. More information such as being able to search on or show date of birth in addition to email address (a custom field) would help us to select the correct customer.

It would also help to be able to use the external ID in the search for the change requester field to pick the correct customer.

Background: We have a lot of customers with similar names and placeholder/generic email addresses to fill the field (many do not have their own email and use other forms of communication (e.g. phone call) to reach us.

Publicado 06 abr 2021 · Joe Vita

3

Seguidores

0

Votos

0

Comentarios


Joe Vita hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

I would like to also request audits of changes to the end user profile. This is key customer information and we should be able to audit which agent or user added/changed/removed the information and when.

Ver comentario · Publicado 02 feb 2021 · Joe Vita

0

Seguidores

2

Votos

0

Comentarios