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Patrick Kennedy
Incorporación 15 abr 2021
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Última actividad 22 oct 2021
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Última actividad de Patrick Kennedy
Patrick Kennedy hizo un comentario,
Comentario de la comunidad Feedback - Ticketing system (Support)
I think this is super important feature that is currently lacking. Our managers would like to the ability to screen the feedback and decide when/how to share this with the agents rather than have the agents see it in the ticket. We may need to turn off the survey because of it since any agent in a group can see the comments for any other agent in that group. Is this by design?
Ver comentario · Publicado 06 may 2019 · Patrick Kennedy
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