Jimmy Rufo

Hi Laura,

I don't believe your statement is accurate.  As long as someone has to authenticate with Zendesk to retrieve the attachments via the comments, it doesn't satisfy the need for the enhancement.  Perhaps that is what you were inferring, but wanted to make that clear.  Hope this gets prioritized soon.  Thanks.

@Christian, I believe that helps our use case.  Thanks.

Hi Christian,

I am Dana's boss and she was speaking for me most likely.

My use case is knowing when a client facing article has an update, and my team knows, so we're all aligned on what changes are being made to the external facing help center.  Right now, someone on my team can make a change to a whole section of an article, and I'd never know about it.  I'd like to know about it.

Below is a screenshot of how a similar knowledge management application handles notifications for watchers, when articles are changed or have edits.

Agree with @Technicalsupport.  The whole point of the integration is in an ideal state, no one has to leave their respective applications or log into other applications to talk to eachother.  If the attachment doesn't fully make it to JIRA, you'd need to give a JIRA user access to Zendesk, or raise security flags with authentication settings being turned off.

I don't work for Zendesk, I am a customer.  I was just explaining my use case for this enhancement getting released, just like the others on this thread.  I am voicing my feedback just like you Tony...

Our use case:

We are a software company, and we acknowledge that some customers may search in different ways.  We wanted to create two areas for a user to search in;  Search by content type across all applications (training videos, FAQ articles, etc.), and search for a specific application's content by Application name.

Because of this limitation, we really can't incorporate this due to our need to use the same articles in both areas.

Thanks Yuri.  If there are any opportunities where I can participate in beta enhancements for the JIRA integration, that would be great.