Jimmy Rufo

1. Comunidad
2. Feedback - Ticketing System (Support)
3. JIRA integration supports attachments

Hi Laura, I don't believe your statement is accurate.  As long as someone has to authenticate with Zendesk to retrieve the attachments via the comments, it doesn't satisfy the need for the enhancem...

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• Jimmy Rufo
• Creación 26 de febrero de 2018 14:34
• 1 voto

1. Comunidad
2. Feedback - Help Center (Guide)
3. Follow article feature to notify users of article content updates

@Christian, I believe that helps our use case.  Thanks.

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• Jimmy Rufo
• Creación 10 de abril de 2017 13:37
• 0 votos

1. Comunidad
2. Feedback - Help Center (Guide)
3. Follow article feature to notify users of article content updates

Hi Christian, I am Dana's boss and she was speaking for me most likely. My use case is knowing when a client facing article has an update, and my team knows, so we're all aligned on what changes ar...

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• Jimmy Rufo
• Creación 6 de abril de 2017 15:21
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. JIRA integration supports attachments

Agree with @Technicalsupport.  The whole point of the integration is in an ideal state, no one has to leave their respective applications or log into other applications to talk to eachother.  If th...

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• Jimmy Rufo
• Creación 17 de febrero de 2017 13:59
• 1 voto

1. Comunidad
2. Feedback - Help Center (Guide)
3. Allow articles to be posted to multiple sections

I don't work for Zendesk, I am a customer.  I was just explaining my use case for this enhancement getting released, just like the others on this thread.  I am voicing my feedback just like you Ton...

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• Jimmy Rufo
• Creación 28 de octubre de 2016 20:09
• 1 voto

1. Comunidad
2. Feedback - Help Center (Guide)
3. Allow articles to be posted to multiple sections

Our use case: We are a software company, and we acknowledge that some customers may search in different ways.  We wanted to create two areas for a user to search in;  Search by content type across ...

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• Jimmy Rufo
• Creación 28 de octubre de 2016 18:32
• 2 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. JIRA integration supports attachments

Thanks Yuri.  If there are any opportunities where I can participate in beta enhancements for the JIRA integration, that would be great.

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• Jimmy Rufo
• Creación 22 de julio de 2016 12:24
• 0 votos