Michaela (Thinking Cap)

Hi,

Can a Light Agent update a ticket's comments (private) when it's not the ticket creator/requester?

I integrated zendesk API with another ticketing system application and the user that is used to update zendesk tickets has a light agent role, but it cannot update a ticket comment to be private. 
The error message that I get is something like that: "The remote server returned an error: (403) Forbidden.Error content: {"error": {"title: "Forbidden", "message": "You do not have access to this page. Please contact the account owner of this help desk for further help."......}}"

Thank you.