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Gabe Castillo's Avatar

Gabe Castillo

Incorporación 15 abr 2021

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Última actividad 26 oct 2022

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Última actividad de Gabe Castillo

Gabe Castillo hizo un comentario,

ComentarioTicket management

I have found that bulk editing tickets with a macro no longer seems to fully work. Tags, cc's, & subject are updated, but no public comment is created. This worked up until a few months ago. Strangely enough, the macro works fine when applied one ticket at a time.

Use case: server security update notifications for downtime

Details: tickets created via API as "stubs", with requestor,group,private comment and placeholder subject, as well as setting the ticket type to task and sets a due date. Macro should add a public comment, set cc's, tags, and update the subject. The subject and comment body are rendered via liquid markup.

I am curious if something changed with regard to adding bulk comments via macros, or if there is a way to debug this. My current workaround is applying a macro one ticket at a time.

Ver comentario · Publicado 26 oct 2022 · Gabe Castillo

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