Colin Crowley

Hi Andrey,

Thanks, you have been super helpful... so very much appreciated!

One last question, if you don't mind...

What would you recommend if I only wanted to trigger a signature if two tags were on the same ticket, as opposed to one?

Example:

{% elsif ticket.tags contains 'test' and 'test' %}

Fresh wishes,
{{current_user.name}} [{{ticket.account}}]
Freshly Customer Experience
https://support.freshly.com/hc/en-us/categories/115001757948-Delivery-Shipping" rel="noreferrer" target="_blank">https://i.imgur.com/GQu00A7.jpg" alt="Visit us at Freshly.com!">

{% elsif ticket.tags contains 'test' %}

Fresh wishes,
{{current_user.name}} [{{ticket.account}}]Freshly Customer Experience
https://www.freshly.com/contact" rel="noreferrer" target="_blank">https://i.imgur.com/UZbvvPM.jpg" alt="Visit us at Freshly.com!">

...where, if 'test' and 'test2' are both on a ticket, Signature A is added, but, if only 'test' is on a ticket, Signature B is added.

All my best,

Colin

Hi Andrey,

Thanks, that does help!!

What would you recommend coding-wise for making the current_user_name more prominent?

Can I use a standard header tag?

All my best,

Colin

Hi Andrey,

Very helpful chain here!

We are trying to use Zignature and are having issues with the coding, though I'm not sure what's wrong. We're trying to allow for using multiple signatures to be applied dynamically based on tags on tickets - and in one case, send no signature.

It seems we can get the coding to work here:

Freshly Customer Experience

https://www.freshly.com/contact" rel="noreferrer" target="_blank">https://i.imgur.com/t609Lt9.jpg" alt="Visit us at Freshly.com!">

{% if ticket.tags contains 'twiliotext' %}

{% elsif ticket.tags contains ‘standardtext' %}

{% elsif ticket.tags contains ‘messagebird' %}

{% elsif ticket.tags contains ‘deliverysupport' %}

Fresh wishes,

{{current_user.name}} [{{ticket.account}}]

Freshly Customer Experience

 https://support.freshly.com/hc/en-us/categories/115001757948-Delivery-Shipping" rel="noreferrer" target="_blank">https://i.imgur.com/GQu00A7.jpg" alt="Visit us at Freshly.com!">

{% elsif ticket.tags contains ‘freshlyplus' %}

Fresh wishes,

{{current_user.name}} [{{ticket.account}}]

Freshly Customer Experience

 https://www.freshly.com/contact" rel="noreferrer" target="_blank">https://i.imgur.com/UZbvvPM.jpg" alt="Visit us at Freshly.com!">

{%- else -%}

Fresh wishes,

{{current_user.name}} [{{ticket.account}}]

Freshly Customer Experience

 https://www.freshly.com/contact" rel="noreferrer" target="_blank">https://i.imgur.com/t609Lt9.jpg" alt="Visit us at Freshly.com!">

{% endif %}

All my best,

Colin