Jennifer Woodson

We could also benefit from this feature. Because users are used to replying to emails for tickets, they don't see or ignore the message not to reply to the notification email. We check Suspended tickets regularly, but it would be nice if users could reply directly to the notification email.

We would like this feature. We like to use the community forum for beta testing feedback, and it would be beneficial for the testers to be able to attach their project files.