Jonathan Santoya

 https://github.com/zendesklabs/project_app/blob/master/assets/screenshot-1.png?raw=true

 

Just like in that picture.  It shows that there could possibly be different ticket forms.

Is it possible to have a little more instruction on how to use the "ticket form" part of the ticket?

I want to make different ticket forms that are pre-filled, so I can just select the tickets form and create because we have the same tasks to complete for different users.  I added some JSON information to the "Preset Template Mappings", but nothing popped up for the "ticket form".

 

Thank you!