Colin

I have been informed that this is now scheduled for early 2019

Add another one for this, crazy that i have to build the same article multiple time. I must admit, its enough to put me off Zendesk and I moved to Zendesk from another product due to daft things like this.

Doug - you never know, we are releasing a feature that people have been asking for, which has been requested for almost 5 years on our product....anything is possible.