Drew Wasson

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

@Jim Stratton -- The cc is to an external end-user (or set of them).  I think we will use the Target for notfications

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• Drew Wasson
• Creación 31 de julio de 2017 16:07
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

+1 While allowing all users of an org to view a ticket is necessary, in our use-case, the customer wishes each of those users to also be notified with updates on the ticket.

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• Drew Wasson
• Creación 31 de julio de 2017 15:44
• 0 votos