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Liat Shefer

Incorporación 15 abr 2021

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Última actividad 22 oct 2021

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Última actividad de Liat Shefer

Liat Shefer hizo un comentario,

Comentario de la comunidad Feedback - Chat and Messaging (Chat)

Hi,

Thanks a lot for the answer. In our company, all agents answer all customer types. The difference in the service level is not the agent's level of knowledge but the SLA for answering customers. 

What I need is that when 3 customers open a chat at the same time, for example, the premium customer will be the first one to be addressed.

Thanks

Ver comentario · Publicado 16 feb 2017 · Liat Shefer

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Liat Shefer creó una publicación,

Publicación Feedback - Chat and Messaging (Chat)

Hi there,

We have customer clubs in our company and we'd like our top club members to get to chat faster than the lower tier club members. At the moment, Zopim doesn't offer this functionality, but with the voters' assistance, we may be able to have this developed.

Publicado 16 feb 2017 · Liat Shefer

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