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John
Incorporación 15 abr 2021
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Última actividad 02 jun 2023
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Última actividad de John
John hizo un comentario,
Ditto. Not just for KC app, please give us an option to exclude any articles from indexed by the Zendesk default search. This is important when we don't have multiple category filter for default search (we only have it for API but this currently don't support Semantic search).
Something like this...
Ver comentario · Editado 29 may 2023 · John
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John hizo un comentario,
Hi Zendesk,
I have confirmed that our HC is not yet enabled for Semantic search by checking the element. When can we expect this feature to be available for us?
-- UPDATE --
Actually I realized it was only enabled in LIVE theme but when previewing another theme in development, Semantic search is not enabled. It would be great to have the feature enabled consistently for testing during development.
Ver comentario · Editado 23 may 2023 · John
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John hizo un comentario,
I reached out to Zendesk support and they confirmed there is no way to set a SLA target for tickets returned/reopened by light agent through internal comment. So the new SLA feature is a no-go for most of us with light agent managing communication of full service clients. Unfortunate, since the new SLA looked promising..
Ver comentario · Publicado 10 may 2017 · John
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John hizo un comentario,
I first thought this was bug.. well I hope it is a bug that gets addressed because this is absolute show stopper for larger companies with a lot of full service clients...
Ver comentario · Publicado 02 may 2017 · John
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