Colin Piper

1. Comunidad
2. Zendesk Suite Q&A
3. How can you set the "from" address for outbound emails?

I found some of my notes on using the http target: HTTP target Title: Update Zendesk Ticket Url: https://domain.zendesk.com/api/v2/tickets/{{ticket.id}}.json Method: PUT Content Type: JSON Basic Au...

• Ver comentario
• Colin Piper
• Creación 1 de septiembre de 2016 08:03
• 1 voto

1. Comunidad
2. Zendesk Suite Q&A
3. How can you set the "from" address for outbound emails?

I posted a tip a long while back on how to do this with a url target. ://support.zendesk.com/hc/en-us/community/posts/203464558-Setting-the-default-reply-email-address-using-a-trigger However usin...

• Ver comentario
• Colin Piper
• Creación 1 de septiembre de 2016 07:29
• 0 votos

1. Comunidad
2. Discussion - Tips and best practices from the community
3. Tip: How to set a reminder on a ticket

@Oliver, sadly this is not possible. 

• Ver comentario
• Colin Piper
• Creación 29 de diciembre de 2015 09:03
• 0 votos

1. Comunidad
2. Discussion - Tips and best practices from the community
3. Add Note and Warning boxes to your Guide articles

This looks so cool I am just going to create a random article so I can use it :) Cheers Daniel!

• Ver comentario
• Colin Piper
• Creación 21 de agosto de 2015 12:12
• 0 votos

1. Comunidad
2. Discussion - Tips and best practices from the community
3. What NOT To Do With Groups

Justin, your post has made me go look at my Groups as I have 13. Was that too many? After review, it is not the number that matters but those rules that you gave (no-one in more than 2 groups etc) ...

• Ver comentario
• Colin Piper
• Creación 3 de julio de 2015 09:58
• 0 votos

1. Comunidad
2. Discussion - Tips and best practices from the community
3. Tip: How to set a reminder on a ticket

No, sorry. Only for a date.

• Ver comentario
• Colin Piper
• Creación 17 de abril de 2015 13:55
• 0 votos

1. Comunidad
2. Discussion - Tips and best practices from the community
3. Tip: How to set a reminder on a ticket

I will revalidate this post as soon as I get a moment.

• Ver comentario
• Colin Piper
• Creación 22 de enero de 2015 20:25
• 0 votos

1. Comunidad
2. Discussion - Tips and best practices from the community
3. Allow Customers To Opt Out Of Satisfaction Questionaires

Wow, excellent tip Graeme. I will be implementing this immediately

• Ver comentario
• Colin Piper
• Creación 18 de noviembre de 2014 10:50
• 0 votos

1. Comunidad
2. Discussion - Tips and best practices from the community
3. Tip: How to set a reminder on a ticket

We should be careful not to mix two things up. A ticket of type "task" always could have a due date and it has long been asked for this to also include a time. Any other type of ticket historically...

• Ver comentario
• Colin Piper
• Creación 8 de septiembre de 2014 07:08
• 0 votos

1. Comunidad
2. Discussion - Tips and best practices from the community
3. Tip: How to set a reminder on a ticket

Just a quick note to say that a change seems to have broken this. When I blank out the custom date the filed is populated with "undefined NaN, NaN" and the ticket cannot no longer be submitted. I h...

• Ver comentario
• Colin Piper
• Creación 9 de julio de 2014 14:35
• 0 votos