Rene de Haas

Any update from Zendesk?

Thanks for your reply. Let me know when you have a idea about when/or this feature will be implemented :)

If the visitor is not served after 60 secs, I want the visitor to move to a different department.

The trigger function makes you think this should be possible:

The condition part works. If I add an action "Send message to Visitor", it works. Changing the department does not.

When I manually change department while chatting, it does switch. 

Any solutions?