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Matthew Searle's Avatar

Matthew Searle

Incorporación 15 abr 2021

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Última actividad 27 oct 2021

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Última actividad de Matthew Searle

Matthew Searle hizo un comentario,

Comentario de la comunidad Discussion - Tips and best practices from the community

I love this tip! We did this of our own accord about 18 months or so back and saw an instant uptick in our response rate.

Ver comentario · Publicado 25 ene 2017 · Matthew Searle

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Matthew Searle hizo un comentario,

Comentario de la comunidadDiscussion - Zendesk on Suite best practices

I'm just about to implement this on our account, but we have a few custom fields that we require to be filled in before a ticket can be solved but not before pending. Would the automation still set the tickets to solved without those fields?

If not, any suggestions for the best way to handle this?

I'm thinking that if the fields weren't filled out it could reopen but keep the bbs etc tags so that the agent can make the selection from the fields and then solve the ticket without interrupting the flow too much.

Ver comentario · Publicado 11 jun 2015 · Matthew Searle

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