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Shannon Cassi's Avatar

Shannon Cassi

Incorporación 16 abr 2021

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Última actividad 22 oct 2021

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Última actividad de Shannon Cassi

Shannon Cassi hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

We keep finding thing that should be already in the system. Please fix this. 

Ver comentario · Publicado 29 jul 2020 · Shannon Cassi

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Shannon Cassi hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

We also need this functionality, to not.receive it is causing  a customer service nightmare. The OOO from requester is not showing anywhere. It is not in suspended tickets or in the body of the email. We need this communication to be listed as part of the ticket. 

Does anyone have an updates on how we can see these OOO reply's, to tickets created by agents on behalf of a requested or to ticket replies issued by agents? 

 

Ver comentario · Publicado 28 jul 2020 · Shannon Cassi

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