DJ Hartel
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DJ Hartel creó una publicación,
Redaction Customization - rules page
Currently the redaction only looks at 15 or 16 digit strings. Would it be possible to implement redaction as a rule based option? I'm envisioning a rule with a regex and then an option of keepin...
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DJ Hartel hizo un comentario,
Has there been any updates to this request? It would be very useful to do this natively within Explore without having to use the API to export the data and then rebuild it.
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DJ Hartel hizo un comentario,
We are also experiencing this exact same problem but with multiple agents. Can this be resolved as we need it to report on handle time for tickets.
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DJ Hartel hizo un comentario,
The Facebook setting should be configurable. Many of my clients would like a much longer time frame.