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David Lewis

Incorporación 15 abr 2021

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Última actividad 14 feb 2022

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David Lewis hizo un comentario,

Comentario de la comunidad Q&A - Tickets and email
Comunidad

This is exactly what I was looking for.

Thanks

Ver comentario · Publicado 25 ago 2015 · David Lewis

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David Lewis creó una publicación,

Publicación Q&A - Tickets and email
Create email tickets with no email response

Our remote management system sends an email to our zendesk ticket queue.    All of the emails come from alerts@m-------.com    I would like to revise our response systems in zendesk to NOT send an email out to our agents when these tickets come in.    Also I would like Zendesk to not send a reply email back to alerts@m--------.com     

All other regular emailed tickets I would like to function as normal out of the box.

How can we do this?

Publicado 20 ago 2015 · David Lewis

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