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Vladimir Shkuratov's Avatar

Vladimir Shkuratov

Incorporación 16 abr 2021

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Última actividad 27 mar 2023

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Última actividad de Vladimir Shkuratov

Vladimir Shkuratov hizo un comentario,

ComentarioHow to solve issues with the email channel
Help and FAQs

Hi @...

We have external system sends emails to Zendesk and every time in generates new ticket in Zendesk despite the Subject, Sender and Receivers are the same?

Can you recommend  the way to configure in a way that Original ticket gets updated instead of generating new ones every time.

Thanks.

Ver comentario · Publicado 28 abr 2022 · Vladimir Shkuratov

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Vladimir Shkuratov hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)
Comunidad

Hi Zendesk Team, 

12 views it's clearly not enough for large teams and we use 3-rd party addons to compensate this limitation. Can someone  please confirm when this going to be changed?

Thanks.

Ver comentario · Publicado 14 oct 2021 · Vladimir Shkuratov

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Vladimir Shkuratov hizo un comentario,

Comentario de la comunidad Q&A - Users, groups, and organizations
Comunidad

Hi Nicole,

Do you know if "Assignment Control" will updated to v2 or it will be stopped after 15-th of October?

Ver comentario · Publicado 17 sept 2019 · Vladimir Shkuratov

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