Kristen
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Última actividad de Kristen-
Kristen hizo un comentario,
Hello @... and @...! I am trying to delete the phone numbers for all 23k end_users that we have. I wrote a script to be able to iterate through users, pull their user identity id if it is a phone n...
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Kristen hizo un comentario,
@... Thank you for posting both of those! Believe it or not, I might need a little bit more guidance. I pasted the description text at the bottom of new_request_page.hbs template. And I think I'm u...
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Kristen hizo un comentario,
@... Our team is open to either - whichever is easier. I think your top response in this forum was about customizing the description and that label editing wasn't possible, is that right? I tried t...
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Kristen hizo un comentario,
@... Thank you for your response above! I was wondering if you also had any guidance towards my second question: 2. I'm trying to add this script to add a description to the email: <script> $('.f...
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Kristen hizo un comentario,
Hi @...! Thank you for this helpful post. I was wondering if it is possible to restrict agent access by STATUS of ticket (Solved/Closed specifically) without un-assigning agents from tickets. The i...
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Kristen hizo un comentario,
@... or @... Hi Jessie and Dennis! I was under the impression that the time log would stamp regardless of if the agent has submitted the ticket (bottom right hand corner). From playing around with ...
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Kristen hizo un comentario,
@... Hi Sean, thanks for writing this post. I'm interested in email address hashing/scrambling before the email address is viewable in the Zendesk UI. Example: hellotest@gmail.com sends us an email...
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Kristen hizo un comentario,
Hi Dwight, I wanted to support Adam, Naomi, and Mandy's comments above. I would find exporting, email notification when integration is disabled, and a dictionary of failure Description explanations...
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Kristen hizo un comentario,
Hello! Thank you in advance for the help! 1. Do we know if it is possible to regex with the out-of-box "Your email address" field that Zendesk gives with their webform. Ideally, we'd be able to pre...