Joe McPherson

I'm in the same boat as everyone else.  We have a series of templates our support staff can leverage when creating knowledge articles from Knowledge Capture on the ticket, but you can't leverage them when creating knowledge outside a tickets. Pretty limiting if you want knowledge created from teams outside support.

I'm interested in how people are working around this? So far the only option seems to be: "Currently, we have to open a previously created article, copy the HTML, and the past it into the new article. " 

Has anyone found a more elegant way around this?