Sakura Ticer

It would be super helpful to have a way to include internal notes that are only seen by the author or guide admins and not customers. It seems this is a basic feature in other authoring tools. It can be a deal breaker for those who write professionally. I'm now looking for alternative tools for publishing my KB articles.

I'd also like to have the ability to use a template when creating an article outside of tickets--the use cases are: Release Notes and feature Set-up Guides. Is anything available yet? If not, what is the suggested workaround?