Rajendran J

@Martin

I have a scenario where I have a client who is using ServiceNow for their internal issue tracking.  Our company  have provided a product to one of their requirement.  Currently they are logging any issues using that product via email address which in turn connect with our zendesk and creates ticket.  All comms happens through our zendesk and their email response.

They want to raise the issue with our product also with their SerivceNow and we want that to be in Zendesk from our end.  Any comms between us should be in one ticket.

Is this possible?

Regards,

Rajendran