Elle Tucker
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Actividad reciente de Elle Tucker-
Ability to see name of unpublished article in explore
We should be able to see the name of unpublished articles in explore, rather than there being a blank space/name for unpublished articles. This is a basic reporting request that should be available...
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Re-opened tickets from survey feedback do not have an SLA
We have recently implemented sorting our queues in our views by SLA breaches. There are a few segments of tickets that are not pulling into an SLA framework and are not receiving an SLA. One of the...