Maik Künnemann
-
Actividad total112
-
Última actividad
-
Miembro desde
-
Siguiendo0 usuarios
-
Lo siguen0 usuarios
-
Votos38
-
Suscripciones36
Resumen de la actividad
Última actividad de Maik Künnemann-
Maik Künnemann hizo un comentario,
It shows once again how Zendesk doesn't care about their own customers. A thread full of negative feedback and requests not to roll this out, but Zendesk just doesn't care and they do their thing. ...
-
Maik Künnemann hizo un comentario,
We have the same issue - the linked EAP is no longer available. Whats the status of this? This was more than 2 years ago.
-
Maik Künnemann hizo un comentario,
There is a request, but still no feedback from the product manager Amisha Sharma . https://support.zendesk.com/hc/en-us/community/posts/4408860670106-Customize-Agent-Workspace
-
Maik Künnemann creó una publicación,
follow up ticket connection is missing after restoring suspenden tickets
If a reply to an already closed ticket ends up in the locked tickets and is subsequently restored, no connection is made to the original ticket. Accordingly, the note in the follow up ticket is mis...
-
Maik Künnemann creó una publicación,
Webhook activity log with request URL
If I use a webhook with a ticket id placeholder inside the url, the activity log dont show any information about the used url. So I don't know anything about the request if the body was empty. Coul...
-
Maik Künnemann hizo un comentario,
Hi Scott Allison The last 3 years it was possible to activate a SLA with a ticket update via API and a empty end user comment body: {"ticket": {"comment": {"body": "","author_id": 376666831978,"p...
-
Maik Künnemann hizo un comentario,
Hi Scott Allison The last 3 years it was possible to activate a SLA with a ticket update via API and a empty end user comment body: {"ticket": {"comment": {"body": "","author_id": 376666831978,"p...
-
Maik Künnemann hizo un comentario,
If I use a webhook with a ticket id placeholder inside the url, the activity log dont show any information about the used url. So I don't know anything about the request if the body was empty. Coul...
-
Maik Künnemann hizo un comentario,
The problem is the wrong check mark, not the visible ticket. The ticket can be in the view, but not with a check mark for "skill match", when the other view said "no skill match"
-
Maik Künnemann hizo un comentario,
Hi @... there is a bug if a ticket has no skills: - the view column "skill match" said "match" - the view condition "skills" said "no match" It must be equal - either a ticket without skills is int...