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François Bellavance's Avatar

François Bellavance

Incorporación 16 abr 2021

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Última actividad 30 sept 2022

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Última actividad de François Bellavance

François Bellavance hizo un comentario,

ComentarioAPI and SDK

Sorry to necro post a little but I'm trying to change all my users first address like you mentioned. Does it work using JSON? The example mention using CURL but I don't have Linux server to do so.

I was able to do it for one user at a time but they all have a unique ID and unique identities.

Ver comentario · Publicado 30 sept 2022 · François Bellavance

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François Bellavance hizo un comentario,

ComentarioTeam members and groups

Okay I see. Our government forced us to change all emails addresses in our place and many other. The @ and following changed and there is no method to change it easily. We pay tons of money to Zendesk. This is sad to ear.

Ver comentario · Publicado 29 sept 2022 · François Bellavance

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François Bellavance hizo un comentario,

ComentarioTeam members and groups

We were able to add a secondary email for everyone. Now my question is... Is there a method with that CSV to first remove all emails from our users and then import a new primary address?

We did add a new email but the problem is that email is not verified to all our users.

If it's possible then I will do that by evening.

Ver comentario · Publicado 28 sept 2022 · François Bellavance

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François Bellavance hizo un comentario,

ComentarioManaging your email

On a side note, we made many tickets concerning this at Zendesk and nobody gave us a right answer on how to change a @something to @somethingelse by API. It's always "check this article, check this other one". At the price Zendesk cost, I was suspecting a better support when our gouvernment force not only us but all gouvernment agencies around, wich are all using Zendesk, to change our users emails easily.

Ver comentario · Publicado 16 sept 2022 · François Bellavance

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François Bellavance hizo un comentario,

ComentarioManaging your email

Additionally, you can search for unverified primary email addresses by searching on the Customers page using the is_verified term. For example:

  • is_verified:false Sunita returns all users named Sunita with an unverified primary email address

  • is_verified:true returns all users with a verified primary email address

Concerning this, is there a way to have all unverified secondary emails? In our case, we added a secondary email to everyone and it is this address that is not verified. I want a list of all secondary addresses not verified.

Ver comentario · Publicado 16 sept 2022 · François Bellavance

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François Bellavance hizo un comentario,

ComentarioTeam members and groups

Is there a way to export all the users and modify the file for reimport? We are changing our domain name this weekend, I don't want to change all emails manually.

Ver comentario · Publicado 31 ago 2022 · François Bellavance

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François Bellavance hizo un comentario,

ComentarioTeam members and groups

Oh and each have now a new email adress. currently it's @csdps.qc.ca their primary. How can I make the new @cssps.gouv.qc.ca as the primary? Even if it's first in the list, it only adds it as secondary.

Ver comentario · Publicado 05 jul 2022 · François Bellavance

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François Bellavance hizo un comentario,

ComentarioTeam members and groups

Hi,

I am updating users with new emails because we changed domain name and it's working lik a charm. What about usernames with letters like é, à, ça inside? I have a user named Gaétan in our tests. How can I parse him in the CSV file?

Ver comentario · Publicado 05 jul 2022 · François Bellavance

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François Bellavance hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Any update on this? It was talked in 2018 and we are in 2022.

Ver comentario · Editado 07 jun 2022 · François Bellavance

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François Bellavance hizo un comentario,

ComentarioTicket management

Are there any ETA on this? It's really, really restricted since we have brands where some tickets must stay privates.

Ver comentario · Publicado 07 jun 2022 · François Bellavance

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