Terry Waldron

Is there any update on this , I really need this now as my list is getting into the thousands and asking customers to scroll through these in 2022 is a bit ridiculous 

The last comment on this from Zendesk was 8 months ago and we've seen nothing since , this issue isn't going away but I feel some of your customers may be.

We use Zendesk for internal ticketing and service desks , we manage multiple activities through one instance so the ability for agents to create tickets through the standard webforms is critical for us.

Please can you update us on the progress of a solution to this , its not very encouraging as a customer to have to post this request on a 4 year old thread , it doesn't say a lot for your turn around time.