Ryan Trauntvein

I also have very long ticket threads, and a wealth of valuable information and context contained within those threads that is difficult or impossible to reference externally (in GitHub issues, project trackers, root cause analysis reports, etc). 

I want to be able to point people to specific ticket comments easily. In most cases the links would be going to people in other parts of my organization, who are not every day users of zendesk. Navigating a weeks or months long thread to get to a few relevant comments is quite painful without deep linking.