Darien

As @... and many other have mentioned it is absolutely unacceptable and disappointing that this thread has been going on for years and this continues to be a requirement. 
Our users are shocked to find out they need to disable cross-site tracking to be able to see their ticket. It makes us look bad and Zendesk even worse. 

Zendesk you had one job!!! 

How is this basic feature request not fulfilled after 5 years of user requests is beyond reason. This is completely unacceptable! 
Our end-users are unable to even alter the subject of the tickets they file.