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Michael Arief's Avatar

Michael Arief

Incorporación 16 abr 2021

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Última actividad 24 may 2023

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Última actividad de Michael Arief

Michael Arief creó una publicación,

Publicación Feedback - Ticketing system (Support)

Dear Zendesk Team.

Currently we have problems with our agents, where our agents often close tickets to avoid filling in the reason column when skipping tickets (this is for Role Play). I was expecting to be able to bring up the Reason Column and it is mandatory.

Thank you. Regards.

Publicado 06 oct 2021 · Michael Arief

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Michael Arief hizo un comentario,

Comentario de la comunidad Discussion - Tips and best practices from the community

Hello

we have lots of macros, and we want to get data based on actions status by json , how do we do that?

Ver comentario · Publicado 08 may 2019 · Michael Arief

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