Keval Shah

Hi Dragan Dordevic,

Good Morning 

In order to do that we can setup a trigger in such a way that would send a alert to the slack group based on the number of calls in Zendesk. I am assuming the calls you are talking about is a custom field. We already have a Slack App in Zendesk Market Place (https://bit.ly/2xQQ6Z4 ).
If you like to discuss further please send an Email to support@integratecloud.com. We can also arrange for a Demo. 

 

Hi Dragan Dordevic,

We can do the needful of creating a Trigger which will send an Alert to a Person or a Group each time when a number of total calls in queue reaches a certain number.

Please feel free to mail us on support@integratecloud.com for any question or Doubts.

Awaiting your reply.