Anthony Del Campo

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Zendesk Dark mode

Found multiple threads about this topic and am very surprised this is not a native option in 2023! Competitors like Intercom have this enabled! What is keeping this from being enabled? Over the ye...

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• Anthony Del Campo
• Creación 10 de febrero de 2023 03:09
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. DARK MODE

Moving into 2023 and still no dark mode?  Competitors like Intercom have this enabled!  What is keeping this from being enabled? Over the years, my eyes have formed a photosensitivity and find any ...

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• Anthony Del Campo
• Creación 10 de febrero de 2023 03:04
• 1 voto

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Restriction on individual tickets or groups

Thanks Alina Wright!  This is preventing us from scaling Zendesk into other departments.  I'm still surprised this has been a feature request for years, and we're still a few quarters away. 

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• Anthony Del Campo
• Creación 5 de mayo de 2022 20:00
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Export Agents as CSV

Why can we not just have a simple "Export" button in the UI like so many other modern tools?  Come on Zendesk!  You can do better here!

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• Anthony Del Campo
• Creación 29 de noviembre de 2021 14:28
• 3 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Restriction on individual tickets or groups

I'm glad to hear this is finally being worked on.  This should have been a fundamental restriction years ago. I see where you can provide permission by Group.  However, IF the Requester and the Age...

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• Anthony Del Campo
• Creación 23 de agosto de 2021 21:13
• 1 voto

1. Comunidad
2. Feedback - Chat and Messaging (Chat)
3. Custom prechat field

It seems like this request has been out there for YEARS!  No updates! Really?  I expect better from Zendesk.

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• Anthony Del Campo
• Creación 29 de junio de 2021 00:00
• 0 votos

1. Comunidad
2. Feedback - Voice (Talk)
3. Routing Zendesk Talk calls to multiple agents at the same time

@... Agreed!  I am fairly new to Zendesk and I am still surprised by the number of request that haven't been included in the road map.  Another pain of mine is creating Bulk Tickets... you can edit...

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• Anthony Del Campo
• Creación 6 de abril de 2020 18:29
• 0 votos

1. Comunidad
2. Feedback - Voice (Talk)
3. Routing Zendesk Talk calls to multiple agents at the same time

Hello All,   I pointed here by your support team.  Yes, I'd like to see the ability to ring all available agents at the same time.  

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• Anthony Del Campo
• Creación 6 de abril de 2020 18:27
• 0 votos