Sara Petersilie

Is it possible to collect a customer's feedback immediately after they choose either 'good' or 'bad' or have the option for a comment box directly in the email message? 

In Zendesk's chat function, a customer is able to choose either 'thumbs up' or 'thumbs down' at any point in the conversation, and is able to leave a comment directly in the message box instead of being redirected to a separate open tab in order to 'complete' the survey as seen below. 

 

Is there a way to achieve this in email messaging? Or, is there a way to have the customer submit a 'good' or 'bad' rating without asking them for further feedback? 

For instance, if they click 'good' or 'bad' then it would send the feedback immediately without prompting the customer further. 

Looking forward to your insight on this! 

Best, 
Sara