Regan Perry

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Bulk Edit Ticket Requester

+1 Yes please! How is this a security concern? The details of the change will be logged. As the OP said, users leave organisations all the time. Just spent an hour manually updating requester for t...

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• Regan Perry
• Creación 17 de julio de 2017 04:31
• 1 voto

1. Comunidad
2. Feedback - Help Center (Guide)
3. Enable custom ticket field columns to be added to the request table in Help Center my activities page

oh, you know what - that only helps for existing Zendesk fields, not custom fields, as per the OPs requirement. Sorry. I'll leave that there though - perhaps it may be the beginning of a solution..? 

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• Regan Perry
• Creación 12 de mayo de 2017 04:19
• 1 voto

1. Comunidad
2. Feedback - Help Center (Guide)
3. Enable custom ticket field columns to be added to the request table in Help Center my activities page

Was able to customise the request List Page by editing the page in the theme editor.  We wanted to show the 'Priority' field, and also allow the user to sort by that column. Took a bit of looking a...

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• Regan Perry
• Creación 12 de mayo de 2017 03:55
• 3 votos