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K.S.

Incorporación 06 may 2021

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Última actividad 13 feb 2025

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Última actividad de K.S.

K.S. hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

A requirement for end-user usage of 2FA is a must.  While it is “nice” to provide the option to the user, we really need to mandate it's usage in our environment.  Hoping this can be completed without delay.  Thanks!

Ver comentario · Publicado 02 ago 2024 · K.S.

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K.S. hizo un comentario,

ComentarioHow to solve issues with payments

Can someone please contact us on our invoice.  A help ticket had been opened but was closed saying there was an open invoice to pay.  Our account is due for 6/26/2025 and there is no open invoice.

Ver comentario · Publicado 02 jul 2024 · K.S.

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K.S. hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

In our environment all other business solutions require the end-user to use 2FA to authenticate themselves.  It's been out there for a few months, and users are not opting to take advantage of this as it is too easy to miss or even be ignored.  For security, we require a solution that requires the end users use 2FA.  The reasons have been noted in comments above.

Ver comentario · Publicado 17 abr 2024 · K.S.

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Comentario de la comunidad Feedback - Ticketing system (Support)

I have similar feelings.  

Ver comentario · Publicado 17 abr 2024 · K.S.

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Comentario de la comunidad Feedback - Ticketing system (Support)

Has there been any movement on this critical update?

Ver comentario · Publicado 08 dic 2023 · K.S.

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Comentario de la comunidad Feedback - Ticketing system (Support)

Following up on this posting:

Barkha Bhatia
March 9, 2023
Zendesk Product Manager
2FA for end users is under consideration and is on our short term roadmap.

Any idea on a release date for this? Hoping this remains in the short term, because we know what John Maynard Keynes noted about the long run. 

Ver comentario · Publicado 30 jun 2023 · K.S.

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Comentario de la comunidad Feedback - Ticketing system (Support)

I agree 100% with David's comments above.  It's overdue that MFA be offered on the end user side.  

Ver comentario · Publicado 06 jun 2023 · K.S.

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ComentarioCustomer management and profiles

Hi Darenne,

We are looking for additional security when our users (end user consumer) signs in to our help desk.  Ideally, we'd like to see both the following authentication options:

  • Email verification code to email address on file;
  • Text a code to their cell phone number on file, or;
  • Allow them to use an authenticator such as Google Authenticator, Authy, Symantec VIP, Duo Mobile or Microsoft Authenticator.

Since this is an end-user allowing them multiple options to authenticate would be crucial to a good user experience.  Thanks!

Ver comentario · Publicado 24 may 2023 · K.S.

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ComentarioCustomer management and profiles

Can two factor authentication be used for user access?  If not today, does Zendesk plan to offer this as an option?

Ver comentario · Publicado 23 may 2023 · K.S.

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ComentarioCustomer management and profiles

The topic notes "2-factor authentication apps include Google Authenticator, Authy, Symantec VIP, and Duo Mobile."  Can Microsoft Authenticator be used?  

Ver comentario · Publicado 28 sept 2022 · K.S.

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