CJ Johnson

1. Comunidad
2. Feedback - Reporting and analytics (Explore)
3. Let me re-assign dashboard ownership

I have been trying for over a month to ask Zendesk Support to change ownership on dashboards. I have been unable in this time, to get a direct answer if they can even do this for an account. Clonin...

• Ver comentario
• CJ Johnson
• Creación 13 de marzo de 2023 11:41
• 2 votos

1. People
2. ...
3. Team members and groups
4. Exporting team-member data

Does this mean you will not be able to see the "Custom Role" in this export, that is visible on the Team Members page as a column? 

• Ver comentario
• CJ Johnson
• Creación 13 de marzo de 2023 11:30
• 0 votos

1. Comunidad
2. Feedback - Reporting and analytics (Explore)
3. Admins should see ALL Dashboards - even if not shared to them

Still not possible, and there still exists no way to get a list even of Dashboards you own. I was told to hand-copy them all out by Support after waiting 2 weeks for an answer. Management of Dashbo...

• Ver comentario
• CJ Johnson
• Creación 27 de febrero de 2023 10:18
• 0 votos

1. Zendesk updates
2. Announcements
3. Announcing the removal of Net Promoter Score (NPS)

Nobody has responded to me since Brett created the ticket. I still have no customer lists, and conflicting information from Zendesk about the status of Customer Lists. Not great. 

• Ver comentario
• CJ Johnson
• Creación 21 de febrero de 2023 07:58
• -1 votos

1. Zendesk updates
2. Announcements
3. Insights from the PM Roundtable on Explore Live Data

"Agent Status Historical dashboard" - Does this mean this will not be provided as a dataset that can be used for reporting on existing, non-beta Dashboards? 

• Ver comentario
• CJ Johnson
• Creación 16 de febrero de 2023 17:00
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. About the timestamp on ticket comments

I'm trying to build an app to literally just put the UTC timestamp of ticket creation in the sidebar but I'm getting stumped because it's getting converted to the user's time. Can Zendesk offer any...

• Ver comentario
• CJ Johnson
• Editado 14 de febrero de 2023 15:22
• 0 votos

1. Comunidad
2. Feedback - Reporting and analytics (Explore)
3. Assignee choicelist includes all users

This has now passed 3 years in "planned" with the last update mentioning it being fixed in the second half of 2020: https://support.zendesk.com/hc/en-us/community/posts/4409217081370/comments/44092...

• Ver comentario
• CJ Johnson
• Creación 14 de febrero de 2023 10:00
• 1 voto

1. Agent guide
2. Customer management and profiles
3. Creating and using customer lists

Hi Brett, Yes, they have been completely removed from the interface. The button is gone. I would upload a picture of the missing button, but your system refuses to allow any uploads, even those in ...

• Ver comentario
• CJ Johnson
• Creación 14 de febrero de 2023 08:32
• 0 votos

1. Zendesk updates
2. Announcements
3. [UPDATED Feb 13, 2023] Announcing additional placeholders that will be suppressed in the automated “received request” notification

Can you provide us any tools or suggestions to find all triggers and automations that may be impacted by this? This is going to require a lot of manual review, otherwise. 

• Ver comentario
• CJ Johnson
• Creación 10 de febrero de 2023 12:18
• 9 votos

1. Agent guide
2. Customer management and profiles
3. Creating and using customer lists

Can someone please point me to where this removal was announced? I'm pretty frustrated to find my lists all just...gone with no notification. 

• Ver comentario
• CJ Johnson
• Creación 8 de febrero de 2023 14:47
• 0 votos