CJ Johnson
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Última actividad
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Última actividad de CJ Johnson-
CJ Johnson hizo un comentario,
Hi Jon, Can you clarify if that means that a filter that is changed, should stay checked with the existing options, if that filter's formula is changed? Can you clarify if Dashboards with reports o...
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CJ Johnson hizo un comentario,
Update: Support has confirmed that the documentation is worded in such a way as to be hard to get to the correct outcome."Share across tab" does NOT "work across all of your dashboard tabs", it onl...
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CJ Johnson creó una publicación,
How are you reporting on FRT?
What does Zendesk suggest if you have a weekly reporting cadence, in the event that on average, tickets take longer than a week to solve out? I'm getting back results that my agents had no FRTs usi...
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CJ Johnson hizo un comentario,
What stage is this project in? Is this General Availability stage?
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CJ Johnson hizo un comentario,
I am pretty sure this is not possible due to the constraint that you cannot "date_diff" two custom timestamps. I can't see any way you could calculate this with a lunch break without using two cust...
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CJ Johnson hizo un comentario,
I can confirm the same issue, since we started using Explore 2 years ago. I've been confused by the existence of "do not share across tab" because no filter ever has shared across a tab.
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CJ Johnson hizo un comentario,
I'm no longer able to download a full month of data, because the resulting log is so large it crashes google sheets. This is 100% cause by the thousands and thousands of entries that are email addr...
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CJ Johnson hizo un comentario,
This would be so helpful, I'm trying to report on Satisfaction, so I also have stuff like multi-line comments, that makes it extremely hard to read without the colorful rows going all the way acros...
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CJ Johnson hizo un comentario,
Unfortunately, even the exported file shows a wrong "received at" email address. I was really hoping this would be a workaround for the problem that suspended almost always shows the wrong "Receive...
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CJ Johnson hizo un comentario,
I'm in the same situation, you can generate an API token, and use that with /token after your email to generate the preview, Rajan.https://support.zendesk.com/hc/en-us/articles/4408889192858-Genera...