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Darren Taylor's Avatar

Darren Taylor

Incorporación 15 abr 2021

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Última actividad 07 ene 2025

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65

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26

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Última actividad de Darren Taylor

Darren Taylor hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

I know this is a few years old, but I would like to do the same. Edit my rating to a 5 star as the support was great.

Ver comentario · Publicado 07 ene 2025 · Darren Taylor

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Darren Taylor hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

James Peterson - Eastern Logic Amazing, thank you! I have just installed it and will give it a go. Great that it's free too. 

Ver comentario · Publicado 18 oct 2024 · Darren Taylor

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Darren Taylor hizo un comentario,

ComentarioTicket automation and collaboration

Hi there.

 

I asked this question a couple of years ago and wanted to know if there has been any update to it.

Is there a way to notify someone when they have been added as a CC to an open ticket?

Ver comentario · Publicado 19 sept 2024 · Darren Taylor

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Darren Taylor hizo un comentario,

ComentarioGeneral questions about email and email template

We've added an additional support email and have added the DNS text record. What's strange for us is, that this tool MxToolBox can see the DNS record, however, Zendesk reports that it's missing when I click the “Verify DNS records” button.

Ver comentario · Publicado 11 jun 2024 · Darren Taylor

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Darren Taylor hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Seems like the system reverted itself back again to reflect my changes and has been ok since.

This can be resolved.

Ver comentario · Publicado 09 may 2024 · Darren Taylor

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Darren Taylor creó una publicación,

Publicación Q&A - Tickets and email

For some odd reason, our main support email which customers use to contact us, is also being added as a CC on newly created tickets. 

I've checked our triggers and can't see why this would be added.

I would share a screenshot but there doesn't seem to be that option on here anymore.


 

Publicado 01 may 2024 · Darren Taylor

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Darren Taylor creó una publicación,

Publicación Feedback - Ticketing system (Support)

We were automatically upgraded to agent workspace last week. We didn't like the default layout, so made some changes. We have signed in today and they have reverted to default. I've recreated the layout but it doesn't seem to apply it.

This is what we have applied

 

But it still has the newest messages at the bottom and the composer box below the conversation.

Publicado 18 mar 2024 · Darren Taylor

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Darren Taylor hizo un comentario,

Comentario de la comunidad Q&A - Account and billing

What's going on? I raised this on 9th Jan.

Ver comentario · Publicado 14 feb 2024 · Darren Taylor

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Darren Taylor hizo un comentario,

Comentario de la comunidad Q&A - Reporting and analytics

That's great. Thanks for the workaround.

Ver comentario · Publicado 13 feb 2024 · Darren Taylor

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Darren Taylor hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Would certainly speed up replying to multiple tickets allot quicker! +1

Ver comentario · Publicado 12 feb 2024 · Darren Taylor

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