Darren Taylor
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Actividad reciente de Darren Taylor-
Anyway to have a macro prepopulate the company/organisation name field? Saves us from having to write the company name each time.
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Thanks Gabriel. Light agent would work, but I don't think we have access to it on our Enterprise plan.
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Is there any way to give an agent read-only access to another group's tickets?
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When a ticket is in an open status and we add a CC to the ticket. Can we set up a trigger to email notify the CC that they have been added to the ticket? I've been playing around with it but can't ...
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We've tried updating our URL for our help centre and asked our IT team to make the relevant edit to the CNAME, however we still get this error. and the help centre is no longer accessible, so now ...
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Isn’t side conversations a paid for addon though?
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@... Perfect that was it! Thanks so much. If anyone has the same issue, I changed Row Selector/Selected position/Selected values to "Select all"
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Hi @... thanks for the reply. I've double checked all filters and they don't apply to this query. I even setup a new tab with no filters and added the query there on its own and its still the same....
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Any ideas how to include the current year? I have 2018, 2019 and 2020. I have also chosen 2021 and would like to see everything so far during this year too. However 2021 isn't appearing despite cho...
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Perfect, thank you @...